Refund & Cancellation Policy

Our refund and cancellation terms are based on the Saudi E-Commerce Law and its Implementing Regulations.

1. Right of Return (14-Day Rule)
You may return a product and request a refund or exchange within 14 days of receiving it, provided it is unused, undamaged, and in its original sealed packaging with all tags/labels attached.

Exclusions from the 14-day return right include:
- Opened or consumed food, coffee, and spice products (for hygiene and safety reasons).
- Custom-made or personalized leather goods made to order.
- Digital downloads or software.
- Opened personal-care or hygiene items.

2. Defective or Damaged Goods
If an item arrives damaged, defective, or materially different from its description, you may request a replacement, repair, or refund within 30 days of delivery, and we will cover the return shipping cost.

3. Pre-Dispatch Cancellations
You may cancel your order free of charge at any time before it is handed over to the delivery courier.

4. Late-Delivery Cancellation
Under the E-Commerce Law, if we fail to deliver your order within the agreed delivery date (or, if none was agreed, within 15 days of order confirmation), you have the right to cancel the order and receive a full refund, including any costs you incurred as a result of the delay — unless the delay is due to force majeure or an alternative delivery date was agreed with you.

5. Refund Processing
Approved refunds are credited to your original payment method (Mada, Visa/Mastercard, Apple Pay) within 3–14 business days, depending on your bank's settlement timelines.